How to stop the payments ??!!!

[Sandra1231]

Hi Ivan. .. or anyone from the Spotify team.

I wrote this to Ivan ( member of the support team) , but no response!  

Could you PLEASE help me cancel my Premium account which I dont even have or use ? 

I'm starting  to get really angry about this ! 

•  I followed every single  impossible step to cancel the Premium  ! 

It shows me Free account all the time ! But I'm being charged every month for premium which I dont have or use ! 

I'm not logged in with any other

account ! 

I'm not logged in via Facebook or anything else either !!!

Nobody else is using my log in detail or my card or anything else! 

I got confirmation  that the Premium was cancelled. But I was charged again !! 

Can you please find out what's going on or just make the payments stop please !! 

I dont wanna use spotify ever again and I will certainly  not recommend it to anyone either ! 

This is just unbelievable! 

I'm sending you all the screenshots I have as a proof ! 

Please help me out ! 

Regards 

Sandra 

 

 

 

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Maxim]

Hey @Sandra1231 ,

Thanks for coming to the Community.

It sounds like you've got a second account. In this case, I'd recommend following the steps listed in this support article.

Let me know how it goes 🙂

[Sandra1231]

Hi Maxim ,

Thanks for your reply.
I dont have any other account. I've checked everything.

How do I stop this ?

Regards

Sandra

[Maxim]

Hey @Sandra1231 ,

Thanks for letting me know.

In that case, I'd recommend asking friends or relatives if they're using your payment method to pay for Premium.

If none of them does, please reach out to Spotify's Support Team: https://www.spotify.com/about-us/contact/.