Hi folks! We're aware of reports about your Wrapped stories misbehaving and we're looking into it. We've managed to fix the issue with the Wrapped banner/stories not showing up. More info here. If the stories cause your app to stop responding, please subscribe here. Also, check out our Wrapped FAQ for answers to common questions.

Hulu no longer recognizes Spotify Premium subscription


Hulu no longer recognizes Spotify Premium subscription

Casual Listener






My Question or Issue

I have been with Spotify for some time now, and when the option came for the free Hulu subscription with a Spotify Premium account, I naturally elected to sign up for an account with Hulu.


Never had an issue with either subscription once they were linked.  I never changed my plan, cancelled, or chose otherwise following the linking of the two accounts.


However, a few months ago, my payment method was changed to be paid through PayPal, not of my own accord.  I believe this somehow cancelled my account or Premium subscription, as though there was a lapse in payment, and I am firmly under the impression that this has somehow interrupted the link between my accounts.


When I check on Spotify through the website, I can see that Hulu is still listed under the Apps section of my profile and still has access granted to my Premium account.  However, when I sign into Hulu, it does not recognize my Premium account credentials, and when I go to link the accounts, Hulu states that it is having trouble verifying my Spotify subscriptions and directs me here.


I have attached screenshots for reference, because this is becoming one of the most frustrating issues, and I am about to cancel both subscriptions if I cannot reach a resolution.  I had sent out an email months ago with no response and figured I would reach out through the support page and see if I can get a reply...


HULU Reponse.PNG
1 Reply

Re: Hulu no longer recognizes Spotify Premium subscription

Casual Listener

Just for the record, considering I never made changes to my account in regards to payment methods, I have UPDATED the payment method to my card, which should have originally been linked to this account for payment.  I hope it stays this way, unless there is a proper notification providing me with reasonable enough time to accommodate such a change...