Hulu part of subscription disappeared

[Snoberge]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I used to have the premium subscription with Hulu and now the Hulu part went away. I still wanted it and can't sign up for it again. Why did Hulu part of subscription go away?

[Billy-J]

Hey @Snoberge, thanks for reaching out to the Community!

Did you recently update your payment method, or did you cancel your Premium subscription and are trying to resubscribe to get the Premium + Hulu bundle? 

Keep me posted.

[Snoberge]

Oh yeah my payment method changed due to a name change.

[Billy-J]

Hey @Snoberge,

Thanks for confirming.

This was an issue that has now been resolved, and there is more info on this here. Since you're not getting Hulu after you update your payment details, then please reach out to Customer Support here.

Have a nice day!