I CAN'T PAY WITH MY VISA DEBIT!!!

[christineduejac]

I just moved from Norway to US, and now I can't re-subscribe my Premium. I changed the country, I DO have money on my card etc etc. This is soo frustrating!! What do I do, before I change service?

[Billy-J]

Hey @christineduejac, welcome to the community.

Hope you're doing great!

Could you try this using another browser or incognito mode? If that doesn't help, could you try this using another device if possible?

If you're still having trouble, could you send me a screenshot of an error message being shown? Please do hide sensitive info when posting to the community.

Keep me posted 🙂

[christineduejac]

I tried both Chrome and Firefox, but nothing works... 

And now this message WON'T accept tw screenshots.. But the first one says: Your payment method and country don't match..." etc.

and when I then try to pay with paypal, it just goes back to "pay methods" and show a " 1 " in a read boarder in top of the page....

Thanks for the reply, hope you can help me out! 

[Billy-J]

@christineduejac,

Thanks for the info 🙂

Please note that the billing address of the payment method must match the country settings of your Spotify acciunt for any payment to br processed.

If you're trying to upgrade to Premium, or paying for a subscription that's existing, you can check out these troubleshooting steps to see if that makes a difference:

• Payment Troubleshooting
• Country settings

Keep me posted 🙂