I Can't change my CreditCard - No puedo cambiar la Ttarjeta de Credito

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I Can't change my CreditCard - No puedo cambiar la Ttarjeta de Credito

CMellaAbadal
Casual Listener

Plan

Premium

Country

Chile

Device

iPhone 8

Operating System

Windows 10

My Question or Issue

 

Estoy cambiando la tarjeta de credito con la que pago la suscripción y me alerta de que esta no pertenece a mi país ¬¬, actualicen su información por favor. Debo cambiar la tarjeta ¿que hago?.

 

"Tu método de pago y tu país no coinciden. Para continuar, o selecciona otro método de pago."

 

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7 Replies

Re: I Can't change my CreditCard - No puedo cambiar la Ttarjeta de Credito

Rock Star 21
Rock Star 21

Hola @CMellaAbadal , thanks for writing!

 

My first suggestion is that you double check if you have any VPN installed in your computer. If so, just disable it and try again.

 

Let me know if this helps!

BittencourtRock Star 21
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Re: I Can't change my CreditCard - No puedo cambiar la Ttarjeta de Credito

CMellaAbadal
Casual Listener

@Bittencourt thx! for the answer but isn't the solution.. the problem still appearing :(

Re: I Can't change my CreditCard - No puedo cambiar la Ttarjeta de Credito

Rock Star 21
Rock Star 21

Hey @CMellaAbadal,

 

So if there's no VPN installed on your computer/browser, I suggest you try again, but this time using different browsers. Also, clearing cache before the process might be a good idea.

 

Hope this is more helpful!

BittencourtRock Star 21
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: I Can't change my CreditCard - No puedo cambiar la Ttarjeta de Credito

CMellaAbadal
Casual Listener

i tried with IE but occurs again :'(...

Re: I Can't change my CreditCard - No puedo cambiar la Ttarjeta de Credito

Rock Star 21
Rock Star 21

Hey @CMellaAbadal,

 

No problem, we'll get this fixed.

 

Please cancel your subscription, and wait to revert back to Free. Once it does, just try again and you'll be fine :)

 

Let me know how it goes!

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: I Can't change my CreditCard - No puedo cambiar la Ttarjeta de Credito

Rock Star 21
Rock Star 21

Hey @CMellaAbadal,

 

So did it work?

 

Please keep me posted :)

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: I Can't change my CreditCard - No puedo cambiar la Ttarjeta de Credito

CMellaAbadal
Casual Listener

Now i cancelled the suscription and tried to add the new credit card but does'nt work, so i 'll wait until Premium plan end, it will be on april.

i'll inform you.-

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