I Can't change my CreditCard - No puedo cambiar la Ttarjeta de Credito

[CMellaAbadal]

Plan

Premium

Country

Chile

Device

iPhone 8

Operating System

Windows 10

My Question or Issue

Estoy cambiando la tarjeta de credito con la que pago la suscripción y me alerta de que esta no pertenece a mi país ¬¬, actualicen su información por favor. Debo cambiar la tarjeta ¿que hago?.

"Tu método de pago y tu país no coinciden. Para continuar, o selecciona otro método de pago."

[Bittencourt]

Hola @CMellaAbadal , thanks for writing!

My first suggestion is that you double check if you have any VPN installed in your computer. If so, just disable it and try again.

Let me know if this helps!

[CMellaAbadal]

@Bittencourt thx! for the answer but isn't the solution.. the problem still appearing 😞

[Bittencourt]

Hey @CMellaAbadal,

So if there's no VPN installed on your computer/browser, I suggest you try again, but this time using different browsers. Also, clearing cache before the process might be a good idea.

Hope this is more helpful!

[CMellaAbadal]

i tried with IE but occurs again :'(...

[Bittencourt]

Hey @CMellaAbadal,

No problem, we'll get this fixed.

Please cancel your subscription, and wait to revert back to Free. Once it does, just try again and you'll be fine 🙂

Let me know how it goes!

[Bittencourt]

Hey @CMellaAbadal,

So did it work?

Please keep me posted 🙂

[CMellaAbadal]

Now i cancelled the suscription and tried to add the new credit card but does'nt work, so i 'll wait until Premium plan end, it will be on april.

i'll inform you.-