I Paid Spotify but Spotify says I didn't

[DubbRichard]

Hi.

I bought a 30€ Spotify giftcard from Lottomatica, in Italy.

I reedeemed It but today I received a message: Your Premium is Paused

What can I do??

I have receipts and screenshots.

Thank you.

[DubbRichard]

Here there is the receipt.

[NielAnthony · Accepted solution]

Hi there!

contact their chat support thru the link below. I have the same I issue and it was fixed same day. Hope it helps.

https://support.spotify.com/us/contact-spotify-anonymous/