Spotify Community

21ejnfx6rpjnnhw · 2019-07-20

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Bittencourt · 2019-07-20

Hi @21ejnfx6rpjnnhw, thanks for writing!

When we subscribe to Premium, Spotify sends us an e-mail with the purchase receipt. It contains the information about it, including usermane.

Please double check if you're logging in with the correct credentials.

Besides, you can check here if you have more than one account (and logging in the wrong one).

Let me know if this helps!

BittencourtSpotify Star

Help others find this answer and click "Accept as Solution".

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Note: I'm not a Spotify employee.

I already paid for premium but still isn't subscribed