I already registered for Premium Duo, but my subscription is still for normal Premium plan

[julu]

Plan

Premium Duo

Country

Malaysia

Device

Samsung S8+

Operating System

Android Oreo

My Question or Issue

I still have the confirmation email for purchasing a premium duo. now I'm not able to listen due to payment failed. I checked the status is still my old premium plan. I paid on the 13/07/2020. I thought it is for a month?

[Petya]

Hey there @julu,

Thanks for getting in touch with us and welcome to the Community.

You can click here and go to receipts to check all the payments for the account. If you can't find a payment for Premium Duo, you might have logged into another account. You can try these steps to check if you've logged in to a secondary account.

Keep us posted! If you have questions, don't hesitate to reach out to us.