I already subscribe to premium and doesn't work

[andres_glezo]

Hi, I already paid for premium for students, send my info and get the confirmation of SheerID, they haved charged me twice and still doesn't work my premium account, I had log out and log in and still the same.... also i can't see a real help assistance button anywhere in your app or site!

[Aimee_T]

Hi @andres_glezo, welcome to the Spotify Community!

There are a couple things that could have happened, we’ll help you get to the bottom of it.

Try to log out/ log in and see if your Premium activates. If a log out/ log in doesn’t work check your inbox. Did you get a confirmation email from Spotify after upgrading?

If you have your subscription confirmation and it’s still not appearing you may have created a second account and upgrade that one on accident. Please follow this guide in our FAQ to find out if you have a second account.

Let us know if you have any questions. Thanks!