I am being charged for Premium but I have free

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I am being charged for Premium but I have free

Visitor

as my topic states I have been charged for a while now every month for a Spotify premium plan even though I am still subscribed to the free account with ads. 

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Re: I am being charged for premium even though I am on the free plan

Moderator
Moderator

Hey there @Tarran

 

Thanks for reaching out - we’re here to help!
 

As @引きこもり suggested, sometimes Spotify users create more than one account for different reasons

 

In such a case you might have both free and Premium accounts. If you're accidentally logged in to your free account, you won't be able to see Premium features. We suggest you head to this help page. Make sure you check all the troubleshooting steps and especially the ones for finding other accounts. 

 

Hope this helps. Let us know how it goes. 

IvanModerator
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Re: I am being charged for premium even though I am on the free plan

Rising Star 12
Rising Star 12

Hi, your Premium subscription is most likely on another account.

 

Check to see if you have any other accounts.

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Re: I am being charged for premium even though I am on the free plan

Moderator
Moderator

Hey there @Tarran

 

Thanks for reaching out - we’re here to help!
 

As @引きこもり suggested, sometimes Spotify users create more than one account for different reasons

 

In such a case you might have both free and Premium accounts. If you're accidentally logged in to your free account, you won't be able to see Premium features. We suggest you head to this help page. Make sure you check all the troubleshooting steps and especially the ones for finding other accounts. 

 

Hope this helps. Let us know how it goes. 

IvanModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
“Music is the strongest form of magic.” Marilyn Manson

View solution in original post

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Re: I am being charged for premium even though I am on the free plan

Visitor

Hello, 

 

I am having this same problem. I do NOT have any other accounts, I have not shared my credit card information with friends or family and I cannot find a spotify account that my credit card is linked to. This has happened for two months. Can you please advise? I think it would be most efficient to talk to someone via phone. 

 

Thank you.

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Re: I am being charged for premium even though I am on the free plan

Visitor

I have the same problem, I checked the online help page and heeded all the advice. The 0.01 cent payment for the trial family account went through, I logged out on all my devices, yet I still only have the free plan with ads etc.

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