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Hey @Clara27 and @fmorris81,
Thank you for your posts. We're sorry to hear that your being charged for Premium without having access to a Premium account. We're happy to help.
We recommend you to follow the steps that's been provided by @Ivan, @Xenia and @Ver. If you've followed the steps and the issue still persist we recommend you to contact Spotify Support.
We're always one reply away if you need us.