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I am being charged for Premium but I have free

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Re: I am being charged for premium even though I am on the free plan

Casual Listener
Oh and thisappened over night...10/2/20 and I didn't have the app downloaded because I did a factory reset a few days ago.
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Re: I am being charged for premium even though I am on the free plan

Moderator
Moderator

Hey @Clara27 and @fmorris81,

 

Thank you for your posts. We're sorry to hear that your being charged for Premium without having access to a Premium account. We're happy to help.

 

We recommend you to follow the steps that's been provided by @Ivan, @Xenia and @Ver. If you've followed the steps and the issue still persist we recommend you to contact Spotify Support.

 

We're always one reply away if you need us.

 

Cheers!

ElenaModerator
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