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I am being charged for Premium but I have free

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I am being charged for Premium but I have free

Visitor

Plan

Free/Premium

Country

Turkey

Device

Xiaomi mi 8SE

Operating System

(Android 10)

 

My Question or Issue

I am being charged for Premium but I have free,

a fee has been charged from my bank account but I couldn't be premium My bank card that I use in other accounts is not registered.

1 Reply
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Re: I am being charged for Premium but I have free

Moderator
Moderator

Hey there @ReckyRey

 

Thanks for reaching out to us about this - we'll be glad to help you out here.

 

Sometimes Spotify users create more than one account for different reasons. In such a case you might have both free and Premium accounts. If you're accidentally logged in to your free account, you won't be able to see Premium features. 

 

Make sure you check out this help article including tips on how to find all possible Spotify accounts you might have created. 

 

Hope this helps. Let us know how it goes.   

IvanModerator
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