I am being charged for having a free account. I DO NOT have any other accounts

[Aadish_Meghani]

Plan

Free/Premium

Country

India

Device

Samsung A5 (2016)

Operating System

Android Oreo

Issue:

I had taken a 3 month free trial version with no ads. At the end of 3 months, I logged-in  to my Spotify account. However, I could not cancel my subscription since it showed that I have Spotify Free. I was then charged for Premium and went back again to cancel it. Still my account shows that I have Spotify Free and hence I am not even able to cancel my subscription. I DO NOT HAVE ANY OTHER ACCOUNTS ON SPOTIFY. I DO NOT LOGIN FROM ANY OTHER DEVICES. 

[Billy-J]

Hey @Aadish_Meghani, thanks for reaching out to the Community!

I'd recommend following these steps. From there, if you need further help there is an option to get in touch with Customer Support.

Hope this helps!