I am being double billed. Please help

[Papak1951]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Billy-J]

Hey @Papak1951, thanks for reaching out to the Community!

Spotify charges once per month, per active Premium account. Sometimes this may happen if you have accidentally subscribed to Premium on two accounts, instead of one. Can you try following these steps? 

Let me know how this goes!

[lewispearl]

My Question or Issue

i am being notified in my email to update my payment . i already paid last may 29, 2025

[Billy-J]

Hey @lewispearl, thanks for reaching out to the Community!

Spotify only charges once per month, per Premium plan. Should you need to update your payment details, those changes will take affect on your next billing date. The correct billing date and any payment updates will be shown on your account page. 

It might also be worth checking to see if you have an additional account that may be used for Spotify Premium — you can follow these steps to find additional accounts. 

If you’re still seeing a message that states you need to update your payment, can you send me a screenshot of where you see this message? Make sure to hide sensitive info when posting to the Community. 

Keep me posted!

[Favour1]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Bittencourt]

Hi there, and welcome to the Community!

If you notice multiple Spotify payments in the same month, check your receipts and details of your payments on your account page.

If you upgrade to a different plan (ex. Premium Duo), your first payment for the new plan is a few days earlier than normal to make up for the new, higher monthly cost. After that, you continue to pay once each month on (or near) the day of the first payment.

If the payment shows as pending or processing, this is a temporary authorization charge made by your payment provider.

If a regular payment fails, we will try to take it again later. You may see both the failed payment and the payment that went through on your bank statement - but only one has actually been taken.

Also, if a regular payment fails, Spotify will try to take it again later. This could result in your payment being processed later than normal, and appearing twice in the same month. You can check your bank statements to confirm.

If none of that helps, I'll suggest you to check if you have accidentally signed up to Premium on a second Spotify account. Try logging in with any details you might have used to create an account.

Note: There are a few ways to sign up, ex. with email, phone number, Apple, or Google. Try logging in with these to find your account.

Let me know how it goes!

[Bankz21]

I have the same issue accept money went out of my account but it says premium plan failed even though it went out 2 days ago ? 

[Bittencourt]

Hi @Bankz21, thanks for reaching out. 

Do you see that charge on your payment history?

If not, and if you're 100% sure the money went out of your account, please let me know if you might have a second Spotify account so we can decide the next steps!