I am not recognized as a premium customer

[mgemmola]

I reinstalled the spotify app on my android phone. After logging on to my account it says that I only have the free version even though I am a premium customer. I checked my Spotify account on my computer and it states that I am a premium customer. What do I need to do for Spotify on my phone to recognize that I am a premium customer?

[Maxim · Accepted solution]

Hey @mgemmola,

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.

[mgemmola]

Thanks. I had been logging in using my email but that didn't recognise me
as a premium customer. I logged in using my username and that worked. I
appreciate your help.