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I am paying $9.99 a month and still have ads, why?

I am paying $9.99 a month and still have ads, why?

I am paying $9.99 a month and still have ads, why??? 

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1 Reply

Hey, @Mermaidztail7! That's not good - let's troubleshoot so we can figure this out.

 

Firstly, please:

  • Check your subscription page. Your status should be Premium. 
  • If you're on Premium, try signing out and back into the app. 
  • If it says Free, check the receipt Spotify sent to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If you've tried all the steps above, please click here. We'll then take you through a survey to point you in the right direction.

 

If this helps solve your issue, please click "Accept as Solution" below. 🙂

 

- Jiana

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