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I am suddenly being charged for Spotify Family - Did NOT sign up for this!

Solved!

I am suddenly being charged for Spotify Family - Did NOT sign up for this!

Suddenly my charges have increased by $5.00 without receiving any notification, and without selectig the Family plan.

 

I am on the spotify premium plan, NOT the family plan.

 

Suddenly I am being charged $5 additional this month.

 

How can Spotify suddenly charge more, for a plan I did not select, without notifying me?

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Accepted Solutions
Marked as solution

Hi @user-removed,

 

I am so glad that you have now managed to secure your Spotify account!

 

If you wish to discuss the account breach or the security of your account from here on it would be best for you to contact Spotify with your account email & your Spotify username via:

 

https://support.spotify.com/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.

 

If you do need me for any other questions, please give me a shout 🙂

 

If this solved your issue - Mark it as a solution! If you like my post - Please add a Like! 

 

 

Robert_WRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

5 Replies

AND - I am seeing people who I don't know on my family account!!!

https://www.screencast.com/t/quiQIgEMTGS

 

Spotify hacked?

 

Hey @user-removed,

 

That's not good!

 

I would suggest that you log out all devices connected to Spotify. You can find out about this here: 

 

https://support.spotify.com/uk/account_payment_help/account_basics/can-i-sign-out-of-my-account-if-im-signed-in-on-another-device/

 

https://support.spotify.com/uk/account_payment_help/privacy/protect-your-spotify-account/

 

After you have performed the above step I would suggest  that you also contact Spotify about the payments you mentioned. You can do this here:

 

https://support.spotify.com/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.

 

 

 

Feel free to let me know if you have any more issues 🙂

 

If this solved your issue - Mark it as a solution! If you like my post - Please add a Like! 

 

 

Robert_WRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Thanks, and yes I did that.

Additionally I kicked all the leechers (folks I did not know who somehow have gotten on my family plan) -  off my family plan

My main question now is this: Should Spotify take responsibility for this? There is no way to dispute this month’s charge, unless I do it through Paypal and cancel the account. 
Has anyone else experienced something like this with their Spotify account?

Marked as solution

Hi @user-removed,

 

I am so glad that you have now managed to secure your Spotify account!

 

If you wish to discuss the account breach or the security of your account from here on it would be best for you to contact Spotify with your account email & your Spotify username via:

 

https://support.spotify.com/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.

 

If you do need me for any other questions, please give me a shout 🙂

 

If this solved your issue - Mark it as a solution! If you like my post - Please add a Like! 

 

 

Robert_WRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

The same problem here. But solved. You should immediatly contact support on twitter or Facebook. They will take care of this.

I did this hardcore way- created new acount and account team just transfered my old data to the new one. This time my account is NOT linked with Facebook.

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