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Suddenly my charges have increased by $5.00 without receiving any notification, and without selectig the Family plan.
I am on the spotify premium plan, NOT the family plan.
Suddenly I am being charged $5 additional this month.
How can Spotify suddenly charge more, for a plan I did not select, without notifying me?
Solved! Go to Solution.
Hi @user-removed,
I am so glad that you have now managed to secure your Spotify account!
If you wish to discuss the account breach or the security of your account from here on it would be best for you to contact Spotify with your account email & your Spotify username via:
https://support.spotify.com/contact-spotify-support/
If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.
Support usually replies within 24-48 hours.
You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.
If you do need me for any other questions, please give me a shout 🙂
If this solved your issue - Mark it as a solution! If you like my post - Please add a Like!
AND - I am seeing people who I don't know on my family account!!!
https://www.screencast.com/t/quiQIgEMTGS
Spotify hacked?
Hey @user-removed,
That's not good!
I would suggest that you log out all devices connected to Spotify. You can find out about this here:
https://support.spotify.com/uk/account_payment_help/privacy/protect-your-spotify-account/
After you have performed the above step I would suggest that you also contact Spotify about the payments you mentioned. You can do this here:
https://support.spotify.com/contact-spotify-support/
If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.
Support usually replies within 24-48 hours.
You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.
Feel free to let me know if you have any more issues 🙂
If this solved your issue - Mark it as a solution! If you like my post - Please add a Like!
Hi @user-removed,
I am so glad that you have now managed to secure your Spotify account!
If you wish to discuss the account breach or the security of your account from here on it would be best for you to contact Spotify with your account email & your Spotify username via:
https://support.spotify.com/contact-spotify-support/
If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.
Support usually replies within 24-48 hours.
You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.
If you do need me for any other questions, please give me a shout 🙂
If this solved your issue - Mark it as a solution! If you like my post - Please add a Like!
The same problem here. But solved. You should immediatly contact support on twitter or Facebook. They will take care of this.
I did this hardcore way- created new acount and account team just transfered my old data to the new one. This time my account is NOT linked with Facebook.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…