I bought premium but my account is still on free

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I bought premium but my account is still on free

384mk9u42mnfj93
Newbie

Hi today 15 juni I bought premium for 3 months 0.99 cent but my account is still on free mode I did everything but it still doesn't work I got a Gmail that my payment was sent successfully but when I go on the account it still says I haven't bought it its for me pretty weird because a lot of friends of me bought the same thing to but hadn't this problem can someone help me. 

Plan

Free/Premium

Country

The Netherlands 

 

Device

Huawei p10 lite 

Operating System

Android 

 

My Question or Issue

 

1 Reply
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Re: I bought premium but my account is still on free

Rock Star 16
Rock Star 16

Hey there @384mk9u42mnfj93,

thanks for reaching out!

 

Can you please use this help page to make sure you're logged into the right account ?

 

Thanks :)

OneByBooRock Star 16
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