Hi, real mad right now.
I tried upgrading to Premium so I could play some songs for my graduation tonight, and your service has not only charged me TWICE but has also failed to give me what I bought! Am I supposed to wait a little while before it activates, or have I just been cheated out of my cash? Please help me.
Solved! Go to Solution.
Hey there @SirWobbegong, welcome to the Spotify community!
That doesn't sound good so let's see what's going on :) Have you tried logging out and back in the app to shake things up?
If that's not helpful, let's make sure you're logging in the correct account by trying the following:
If that still doesn't help, please take this survey that can point you out in the right direction.
As for the double charge, I'd recommend taking a look at this helpful FAQ article.
Let me know how it goes :)