I can not use spotify after validating my gift card

[Chloepardonge]

I validated my gift card last night and I received a validation email but I still do not use Spotify. Can you help me ?

[OneByBoo]

Hi there @Chloepardonge,

thanks for posting !

Are you a first time user or have you redeemed your gift card on a currently active account ?

Furthermore, any info you can provide like, country, devices and subscription type should help providing the right steps.

Waiting on your update 🙂

[Petya]

Hey there @Chloepardonge,

Thanks for reaching out to us! 

Whenever you're in doubt how to redeem your gift card or want to check why it isn't working, feel free to use this article. If that doesn't have the answer you're looking for, it'll be great if you can answer @OneByBoo questions to help us figure out why this is happening 🙂 

Keep us posted!