I can´t add my wife to the premium account

[marcelo_fox]

Good morning,

I have family account, but i can´t add my wife, this information is wrong address.

I need help please!

Thank you for attention!

[ZullyB · Accepted solution]

Hey @marcelo_fox, welcome to the Spotify Community!

In this case, we recommend you to reach out to us via email, Facebook or Twitter. This way, we'll be able to take a closer look at your account and see what happened there.

Let us know how it goes and if you have any other questions.

[marcelo_fox]

Good Evening, 

So, I try for facebook, but not response. I read in web exist many cases about this problem. 

But i hope quickly solution, after all it is a paid service someone has to solve, if it is not possible they have to inform that we will cancel the subscription. they have to be transparent with your customers.

[marcelo_fox]

Hi,

Before contact by facebook, this problem is resolve.

Thank you for help!