I can´t add my wife to the premium account

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I can´t add my wife to the premium account

marcelo_fox
Regular

Good morning,

 

I have family account, but i can´t add my wife, this information is wrong address.

 

I need help please!

 

Thank you for attention!

1 ACCEPTED SOLUTION

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Solution!

ZullyB
Roadie

Hey @marcelo_fox, welcome to the Spotify Community!

 

In this case, we recommend you to reach out to us via email, Facebook or Twitter. This way, we'll be able to take a closer look at your account and see what happened there.


Let us know how it goes and if you have any other questions.

View solution in original post

3 Replies
Solution!

ZullyB
Roadie

Hey @marcelo_fox, welcome to the Spotify Community!

 

In this case, we recommend you to reach out to us via email, Facebook or Twitter. This way, we'll be able to take a closer look at your account and see what happened there.


Let us know how it goes and if you have any other questions.

View solution in original post

marcelo_fox
Regular

Good Evening, 

 

So, I try for facebook, but not response. I read in web exist many cases about this problem. 

 

But i hope quickly solution, after all it is a paid service someone has to solve, if it is not possible they have to inform that we will cancel the subscription. they have to be transparent with your customers.

marcelo_fox
Regular

Hi,

 

Before contact by facebook, this problem is resolve.

 

Thank you for help!

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