I can't cancel my subscription. Every month it withdraws money

[#1]

I can't cancel my satellitefi subscription. Every month it withdraws money, at the same time on the site says that the subscription is free and can not be canceled, although in fact the account is premium individual subscription. E-mail on the account [removed sensitive info].
Username
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[Joan]

Hi there,

Thanks for reaching out.

From what you've described, it seems most likely that you have a Premium subscription active somewhere but are logged into a free account. Follow these steps to find the correct login details and log into the correct account. If you're having issues finding the correct login details, try these steps. Once you log into the correct account, you can cancel the subscription.

Hope this helps.