I can´t change my payment info

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I can´t change my payment info

Visitor

Plan

Premium

Country

Colombia

Device

iPhone 8 Plus

 

Hey! I'm not sure if I can post payment issues here, but I couldn't find any other item.

Well, I have the following problem: Recently, I cancelled my credit card and got another one, so I tried to change my payment information, but everytime I do it, it says that there were a mistake and I have to try again later. I waited three days and I did it again, but it was the same. Now, I have recieved a mail from spotify telling me that I have 2 days left to change my information. I really don't know what to do. Please, help.

Thank you!

 

 

 
 
 

 

 

 

 

1 Reply
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Re: I can´t change my payment info

Rock Star 23
Rock Star 23

Hey @Artiasdf, thanks for reaching out to the Community!

 

I'm sorry to hear this.

Could you try updating your payment method following these steps using a different browser or private window? It's also best to use a different payment method.

 

If that doesn't help, then try some payment troubleshooting steps here.

 

Let me know how this goes!

Billy-JRock Star 23
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