I can't change type of membership because payment failed, but there is money

[New user]

There is enough money on my card, but I can't change subscription because payment fails

[BjustB]

I just had this same issue today trying to change from premium to duo. I have two different payment methods, both are valid and have more than enough to cover the charge, but it's saying payment failed every time. I am so frustrated. 

[Vasil]

Hey folks,

Have you by any chance been using Google Play Billing as your payment method?

There's currently an issue under investigation where GBP users are unable make changes/ switch plans.

If you're falling into this category, we'd like to ask you for a little patience until this gets resolved backstage.
We'll let you know as soon as we have an update on the matter.

Much appreciated!

[BjustB]

Is there any kind of time frame on this? It's really frustrating that there's no way to manage our billing and subscriptions outside of Google now. I had no idea that was possible when I had signed up initially. 

[Maria]

Hey there @BjustB,

Thanks for the question!

While we can't provide an exact timeline for this at the moment, we will make sure to let you know if we have any news to share. In the meantime, what you could try is canceling the current subscription and then resubscribe to a Premium plan.

We're just a post away if something else appears.

[BjustB]

Ok this is ridiculous. I did as suggested, cancelled my plan, and attempted to purchase the plan I have been attempting to upgrade to for over two weeks now. And now it's telling me the same error. Payment failing. Now I'm stuck on a free account?! My cards active and there's much more than enough to cover this order. 

[Maria]

Hey @BjustB,

Thanks for keeping us in the loop!

We've checked with our teams and this should now be fixed. Just to check, are you still experiencing issues? If so, could you try resubscribing to Premium again and let us know if you're seeing a specific error message?

Let us know how you get on.

[BjustB]

"The payment failed. Please try again, use a different payment card or a different payment method. Go to our support."

It's still doing the same error

[Maria]

Thanks for the reply @BjustB,

Just to confirm, are you still having issues re-subscribing to Premium? Or does this error message appear when you're trying to change from a new Premium Individual subscription to Duo? 

Could you check if this message appear when you're trying to change the plan directly through the mobile app > Settings > Premium plan > See available plans? 

Also, are you using the same payment method that you previously subscribed with?

We'll keep an eye out for your reply.

[Julian73]

Hola yo tengo el mismo incoveniente hace varias semanas, me figura el mismo error de pago cuando quiero pagar mi plan de estudiante.

[ossek]

i have the same probleme , with 2 differents cards with funds and matching the requirement i always receive "The payment failed. Please try again, use a different payment card or a different payment method. i've tried every thing even deleting my premium subscription and trying to subscribe again

It is premium for student

[BjustB]

Hello. I deleted my subscription to premium. I tried to get duo and got the error every time, in the app, using the same and only payment method I used. It is the only payment method I have ever used on my Google, it's never changed. 

So I was able to get premium again, through my app using my usual billing method. However, it is still giving me errors when I am in the app trying to upgrade to duo.

Then I resubscribed to premium because that one DID work. So now I have premium again. I tried to upgrade to premium now and getting the same error now. 

My wouldn't let me buy it when I had no subscription. Now it will not let me upgrade my subscription either. I am using the same payment method in the app, I have more than enough to cover it on my payment method. 

[Susan_GP]

Hi there folks,

Thanks for your replies in this thread.

If you're still having issues with the payment, could you confirm what payment method you're trying to use? Do not send payment details, just let us know if it's PayPal, a credit/debit card, or any other method. Additionally, if you haven't, we'd recommend checking the bank/payment method support team so they can check everything is okay from their side.

On another note, if you already have Premium and are trying to change the subscription to a different one, try doing it from a different device and using a different internet connection. Go to the Spotify app > Settings > Premium plan > See available plans.

Let us know how that goes.

[BjustB]

Hello, I am using my debit card that is associated with my Google account. It's in within order, and has worked everywhere else and with other Google play store purchases during this issue. Bank says it's ok, and there's plenty of money to cover it. 

I have used it from both of my devices, and at different Internet connections (home, work, school, Wi-Fi, network). So far no change. I've used both my phone and my sons phone. 

[Yordan]

Thanks for the info @BjustbB.

Could you confirm that both your Spotify and Google accounts have the same country attached? If you haven't already, try removing your card from Google Play and adding it again to see if that does the trick. It's also worth checking out this article for more troubleshooting tips.

Let us know how it goes.