I can't get a premium account, it says I am not eligible

[Charlo_08]

Hi,
I'm from Quebec (Canada) and when I want to subscribe to a familial or duo premium account, this message pops in : Sorry, you're not eligible for the plan you selected. But here are more ways to get Premium!
I have tried many troubleshooting solutions but it still don't work.
Those are the step I have already tried :
- Try with a private / incognito window, where no data is stored.
- Try clearing your browser's cookies and cache.
- Try with another browser.
- Try with another device, for example, a computer instead of a phone.
- Try with another payment method (if available).

[Jose_M · Accepted solution]

Hello @Charlo_08!

Thanks for reaching out. I'm sorry to hear you're having trouble with this. Can you try purchasing Premium using the links below?

• Family
• Duo
• Individual

Let me know how it goes!