I can't pay for a subscription

[DenisB131]

Hey!

I also faced a problem when paying for a DUO subscription. I tried to do this with several of my cards, waited for several hours, tried incognito mode and other devices. Nothing helped.

[Ivan]

Hey there @DenisB131,

Thanks for reaching out about this here in the Community!

Apologies for the delayed response, we just came across this thread.

As we haven’t seen any similar posts about this recently, could you let us know if you’re still having troubles with this? If you do, we’d first recommend trying if you can subscribe when connected to a different network. If it works with another connection, it's best to contact the service provider of the original network for more information. 

If this doesn't help, try restarting your connection device (router or modem) to see if it makes a difference.   

Let us know how it goes! We’ll be right here if you still need help.