I can't pay for make Premium

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I can't pay for make Premium

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Hey, i wanna be premium member. So, i fill my credit card informations but i take a error. I get in contact with my bank and they say: "We can't see nothing a problem your account or your credit card.". How we solve this problem?

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Re: I can't pay for make Premium

Rock Star 10
Rock Star 10

Hello @AlpYuktug,

 

What does the error message displaying on the image you sent say in English?

 

Please could you try, clearing your browser's cache, or trying in a different browser?

 

Let me know 🙂

TomRock Star 10
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Note: I'm not a Spotify employee.

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Re: I can't pay for make Premium

Rock Star 10
Rock Star 10

Hello @AlpYuktug,

 

What does the error message displaying on the image you sent say in English?

 

Please could you try, clearing your browser's cache, or trying in a different browser?

 

Let me know 🙂

TomRock Star 10
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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Re: I can't pay for make Premium

Regular

I take this error: "Oops, seems your card or payment provider is having a bad day." and yes i try different browser, different account, clearing my cache but don't fix that.

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Re: I can't pay for make Premium

Rock Star 10
Rock Star 10

Thanks for the information.

 

Please could you try on a different Wifi connection?

 

For example 3G/4G on your phone?

TomRock Star 10
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: I can't pay for make Premium

Regular

Yeah, i try another Wi-Fi and my 4G.

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Re: I can't pay for make Premium

Rock Star 10
Rock Star 10

Thanks,

 

The may be a Spotify issue or a bank issue, however, I cannot find out.

 

I recommend contacting Support about this issue, you can do this via Twitter (@SpotifyCares) or on the online contact form.

TomRock Star 10
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: I can't pay for make Premium

Regular

I get in contact with my bank and we can't see issue. I think, this will be Spotify issue. I request online contact form but i can't get a reply for three hour.

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Re: I can't pay for make Premium

Rock Star 10
Rock Star 10

Hello,

 

That is the best way of speaking to someone, depending on the volume of tickets the length of time will change, however, they are great over there so they should get the issue resolved 🙂

 

TomRock Star 10
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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