I can't pay for my premium plan with credit/debit card, forced to subscribe with mobile

Reply

Re: I can't pay for my premium plan with credit/debit card, forced to subscribe with mobile

Katerina
Moderator
Moderator

Hey there folks,

 

Thanks for your patience while we were investigating this.

 

It seems this is linked to availability of payment methods across countries and product changes. If a payment method isn't available, it's possibly due to the fact that this type of product change isn't supported for the time being. 

 

The examples shared in this Ongoing Issue seem to be due to different circumstances so we'll be moving this back to the Help boards. However, we'll be happy to continue looking into this.

 

If you've already tried the steps in the workaround here (as well as some basic troubleshooting) and you're still having troubles, the best way to get help is by starting a new thread in our Help boards. This way, we can take a closer look into the specifics of what's happening and troubleshoot this further.

 

Thanks!

KaterinaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain
SUGGESTED POSTS