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I can't pay for my premium plan with credit/debit card, forced to subscribe with mobile

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I can't pay for my premium plan with credit/debit card, forced to subscribe with mobile

Towls
Music Fan

Plan

Premium

Country

Malaysia

Device

Windows Desktop

Operating System

Windows 10

 

My Question or Issue

 

Everytime I try to subscribe to the family plan, it will ask me to choose to pay either via credit/debit card, or via mobile plan. I try to pick the credit debit but it always takes me to the mobile page

Towls_0-1605852904866.png

Towls_1-1605852976647.png

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Not really sure how to fix this. Swtiched computer (To Mac OSX) but still doesn't work.

 

Katerina
Moderator

Hey there folks,

 

Thanks for your patience while we were investigating this.

 

It seems this is linked to availability of payment methods across countries and product changes. If a payment method isn't available, it's possibly due to the fact that this type of product change isn't supported for the time being. 

 

The examples shared in this Ongoing Issue seem to be due to different circumstances so we'll be moving this back to the Help boards. However, we'll be happy to continue looking into this.

 

If you've already tried the steps in the workaround here (as well as some basic troubleshooting) and you're still having troubles, the best way to get help is by starting a new thread in our Help boards. This way, we can take a closer look into the specifics of what's happening and troubleshoot this further.

 

Thanks!

20 Replies

Re: I can't pay for my premium plan with credit/debit card, forced to subscribe with mobile

Towls
Music Fan

Hi just to update, my friend couldn't pay with card either. Is this a Malaysian issue?

Re: I can't pay for my premium plan with credit/debit card, forced to subscribe with mobile

Towls
Music Fan

Is there any updates to this at all? Even an indication that this is being worked on? I can see admins replying to other forums. Reason why I'm asking is because my family is waiting on me to subscribe and I'd really like premium for work.

Re: I can't pay for my premium plan with credit/debit card, forced to subscribe with mobile - Status changed to: Under investigation

Alex
Moderator
Moderator

Hey folks,

 

Thanks for reporting this issue to us.

 

We’ve passed your info on to the relevant team, who are currently looking into it.

 

If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread to be notified of any developments.

 

In the meantime you can try subscribing to one of the other payment methods available in your region.

 

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.

AlexModerator
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Re: I can't pay for my premium plan with credit/debit card, forced to subscribe with mobile

Towls
Music Fan

Thanks for the response, hope to hear from you soon.

Re: I can't pay for my premium plan with credit/debit card, forced to subscribe with mobile

vilzz
Visitor

I have the same issue here in Croatia, I'm on premium family plan and today due to some bugs during the process i couldn't make payment and all other members of my family got kicked out.

Re: I can't pay for my premium plan with credit/debit card, forced to subscribe with mobile

panwyyt
Visitor

I'm from Thailand which facing this problem as well.

Re: I can't pay for my premium plan with credit/debit card, forced to subscribe with mobile

Towls
Music Fan

Any updates? It's a bit weird that it takes this long to fix something that is actually preventing your customers to give you money

Re: I can't pay for my premium plan with credit/debit card, forced to subscribe with mobile

chuahjl
Casual Listener
I’m also experiencing the same issue here. Is there any updates on this investigation?

Re: I can't pay for my premium plan with credit/debit card, forced to subscribe with mobile

ridwanabd
Visitor

I'm facing the same issue here in Indonesia 😞

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