I can't pay for my premium plan with credit/debit card, forced to subscribe with mobile

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Katerina
Moderator

Hey there folks,

 

Thanks for your patience while we were investigating this.

 

It seems this is linked to availability of payment methods across countries and product changes. If a payment method isn't available, it's possibly due to the fact that this type of product change isn't supported for the time being. 

 

The examples shared in this Ongoing Issue seem to be due to different circumstances so we'll be moving this back to the Help boards. However, we'll be happy to continue looking into this.

 

If you've already tried the steps in the workaround here (as well as some basic troubleshooting) and you're still having troubles, the best way to get help is by starting a new thread in our Help boards. This way, we can take a closer look into the specifics of what's happening and troubleshoot this further.

 

Thanks!

Re: I can't pay for my premium plan with credit/debit card, forced to subscribe with mobile

magicalelly
Casual Listener

Hi, I'm from Indonesia and I'm using Student Discount. and there's no button to use debit card or e-wallet application like Go-Pay or OVO. they only have mobile payment.

Re: I can't pay for my premium plan with credit/debit card, forced to subscribe with mobile

jarlbinks
Casual Listener

Hello, is there an update regarding this problem?

Re: I can't pay for my premium plan with credit/debit card, forced to subscribe with mobile

verus1
Casual Listener

Looking forward to an update regarding this issue, I am currently facing this issue too for my student plan discount in Indonesia.

Re: I can't pay for my premium plan with credit/debit card, forced to subscribe with mobile

Celinelim
Newbie

This issue has been posted since 20/11. It’s January now and this problem has NOT been fixed. I could not use the mobile payment as I do not use any of those mobile lines. 
It’s not like people don’t want to subscribe to your premium but you’re pushing the customers away 

Re: I can't pay for my premium plan with credit/debit card, forced to subscribe with mobile

chuahjl
Casual Listener

For those in MY, you may try with the following URL:

https://www.spotify.com/my-en/purchase/offer/premium-family/?country=MY&carrier=0

 

For the other countries, I believe it may also work if you replace "MY" with your country code in the above URL.

 

Hope this helps.

 

Re: I can't pay for my premium plan with credit/debit card, forced to subscribe with mobile

Towls
Music Fan

@chuahjl THANK YOU , not sure if ur an admin but this worked great THANKS

Re: I can't pay for my premium plan with credit/debit card, forced to subscribe with mobile

Mario
Moderator
Moderator

Hey @chuahjl ,

 

Thanks for reaching out and sharing what worked for you!

 

Awesome it also worked for @Towls.

 

Did @chuahjl 's suggestion do the trick for everyone else as well?

 

Post a comment and let us know 🙂

MarioModerator
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Re: I can't pay for my premium plan with credit/debit card, forced to subscribe with mobile

jarlbinks
Casual Listener

Still same problem. When i register for my student plan, it prompt me to pay by phone bill. I need to pay it by my debit card.

Re: I can't pay for my premium plan with credit/debit card, forced to subscribe with mobile

ariannalow
Casual Listener

How is this still under investigation.. 

Re: I can't pay for my premium plan with credit/debit card, forced to subscribe with mobile

Katerina
Moderator
Moderator

Hey there @jarlbinks and @ariannalow,

 

Thanks for posting!

 

@chuahjl shared a workaround here - could you give it a go and let us know if that helps you as well?

 

If you're still having troubles finding the right plan, it would be very helpful if you could let us know some additional details to pass along to the teams looking into this:

  • The exact steps you take when this happens
  • Does the same thing persist if you log in to your account in an incognito or private window in your browser?
  • Have you tried a different device or internet connection? 

Further, @ariannalow, to confirm, are you also trying to upgrade to Premium Student? 

We'll be keeping an eye out for your replies 🙂

KaterinaModerator
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