I can't pay for premium with my Visa Gift Card

[pfma]

My Visa Gift card "failed" this morning after it working for two months and reoccurringly charging it, and when I went to reput in the card number and click submit, it constantly tells me that that the payment failed and to use a different payment method, even though I know this Visa Gift card works with Spotify Premium.

[MihailY]

Hey,

Thanks for posting in the Community.

If your payment for Spotify has failed, we'd recommend checking the steps in this article.

We hope this helps. Let us know if you have other questions.

[pfma]

This is the original poster of this thread, and I tried all of these steps including putting my browser into Incognito Mode and even using my PayPal to confirm the purchase, and it just keeps spitting errors back at me when I try to use my prepaid card that I know that works, with enough money to confirm the purchase.

Is there any other way to confirm this purchase so I can keep my Spotify Premium?

[Eni]

Hey @pfma, 

Thanks for getting back to us. 

In this case, we suggest that you try again using a different internet connection and a different device. 

If the issue persists afterwards, we suggest that you reach out directly to our Support team through any of these channels so they can take a closer look at your account and further assist you with this. 

If you need a hand with anything else, the Community is here for you.

[#5]

I am trying to upgrade my plan with a visa gift card and it keeps rejecting it.