I can't pay the premium plan

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I can't pay the premium plan

Casual Listener
Hello, my problem is that I enter my card details to pay the premium plan, and my sale that an error occurred

 

3 Replies
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Re: I can't pay the premium plan

Rock Star 13
Rock Star 13

Hey @pinacjose ,

 

Welcome to the Community!

 

I'm sorry that you're having issues to pay for your Premium. Please check this article for the next steps to take.

 

Keep me posted. 🙂

BruneliciaRock Star 13
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Re: I can't pay the premium plan

Casual Listener

thanks, but try and nothing

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Re: I can't pay the premium plan

Moderator
Moderator

Hey there @pinacjose,

 

If you went through the troubleshooting steps from the support article shared by @Brunelicia, I'd first off recommend trying an incognito or private window, preferably on a desktop device, when you enter your payment details again.

 

In case that doesn't work either, we suggest to get in touch with your payment provider or try a different payment method.

 

Hope you'll find this info useful. Let us know how you get on.

XeniaModerator
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