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I can't pay the premium plan

I can't pay the premium plan

Hello, my problem is that I enter my card details to pay the premium plan, and my sale that an error occurred

 

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3 Replies

Hey @pinacjose ,

 

Welcome to the Community!

 

I'm sorry that you're having issues to pay for your Premium. Please check this article for the next steps to take.

 

Keep me posted. 🙂

BruneliciaSpotify Star
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thanks, but try and nothing

Hey there @pinacjose,

 

If you went through the troubleshooting steps from the support article shared by @Brunelicia, I'd first off recommend trying an incognito or private window, preferably on a desktop device, when you enter your payment details again.

 

In case that doesn't work either, we suggest to get in touch with your payment provider or try a different payment method.

 

Hope you'll find this info useful. Let us know how you get on.

XeniaModerator
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