I can't update my credit card information.

[DoYoungKim]

Since my former card has expired, I would like to update a new credit card for my membership. But I can only see my card information does not match my nation message every time. How could I solve this problem? Additionally, I'm in with duo subscription.

[Maxim · Accepted solution]

Hey there,

Thanks for reaching out.

The payment method must always be issued in the same country you're in, in order to successfully update it (or to subscribe to a paid plan).

It sounds like the payment method you're trying to use has been issued in a different country. I recommend reaching out to the issuer of the card and asking them where the card was issued and why it wasn't issued in the country you're in, since the former, now expired card, was issued in your country.

Let me know how it goes 🙂