I can't use my premium

[trimong]

I payed a premium promo and was using it for a month or less and suddenly I don't have premium anymore. I got my ticket payment.

[kejt_]

Hello @trimong and welcome to the Spotify Community !

Upgraded to Premium but can’t use any Premium features? Don't worry, there's usually a quick fix.

Try this troubleshooting:

1. Log out and back into your account
   
   Occasionally this is necessary to force a sync of info between your device and our account system.
    
2. Check status of your payment
   
   If it's shown as pending on your bank statement, it might not have gone through successfully. Check out our payment troubleshooting guide and try again. 
   
   A pending charge is a part of your bank or credit card company's authorization process. When you submit a payment, your bank or credit card places a temporary authorization on the funds. If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.
    
3. Check that your Premium isn’t on another account
   
   If your payment isn’t pending, you might be logged in to another account you have. 
   
   Check out our guide to find any other accounts. 

Also check these:

• If you have Premium for Family, make sure the owner hasn’t revoked your invitation.

• If you subscribe with your broadband provider or other services, check with the company managing your subscription to see if it's been successfully activated with them.

Let me know how it works for you!

Have a nice day 🙂