I can’t use the redeem code on a gift card. Please help

I can’t use the redeem code on a gift card. Please help

Azzam1

it just say “Error occured, Try Again” without any error code or whatsoever

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3 Replies

Emilia_8

Hi @Azzam1

Thank you for reaching out here in the Community!

Keep in mind that:

  • Gift cards are not redeemable in conjunction with other discounts or promotions, such as Premium Family, Premium Students, or trial offers.
  • Spotify gift cards can only be redeemed on Spotify accounts registered in the same country where they were purchased.
  • Other Terms and Conditions may apply.

 

For more details on gift cards and some tips on what to do if you tried to redeem your gift card but it’s not working, make sure to check out this support article

You can try redeeming it in an incognito/private window of your browser as well. 

 

If you follow all the steps and you're still not able to redeem your gift card, feel free to reach out to customer support. You can find the contact form in that article. 

 

I hope you'll find this helpful! 

Emilia_8Spotify Star
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Azzam1
Yes i’ve followed all the steps, but i can’t use the code, even if i entered a random code, the error is just the same

Emilia_8

Hi @Azzam1

 

Thanks for giving it a try!

 

Have you tried reaching out to customer support? 

They'll be happy to provide with some further steps and help you redeem your gift card. 

 

Let me know if you have any further questions! 

Emilia_8Spotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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