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I can’t used card gift because I have account premium

I can’t used card gift because I have account premium

I can’t used card gift because I have account premium

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11 Replies

Hey @Konrado007 ,

 

Thanks for reaching out.

 

It'd be great if you could share some more info about the issue you're experiencing. For example, are you seeing any error messages? If so, please share the exact one(s) you're seeing.

 

Gift Cards can be redeemed at https://spotify.com/redeem

 

Looking forward to your reply!

MaximSpotify Star
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I can’t show you photo but I can’t shows you this.

• You cannot apply this premium code to your account. This is probably because you currently have a Premium subscription that cannot be combined with a Premium code.

Hey @Konrado007 ,


Thanks for sharing the error message. 🙂

 

Are you paying for Premium through a partner (e.g. mobile carrier, iTunes)? Or what payment method are you using to pay for Premium?

 

Looking forward to your reply.

MaximSpotify Star
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I always buy gifts card 

Hey @Konrado007 ,

 

Please share a screenshot of the "Your plan" section: https://www.spotify.com/account/.

 

Make sure that no personal/sensitive info is visible on the screenshot.

 

Looking forward to your response 🙂

MaximSpotify Star
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Premium Duo

Hey @Konrado007 ,

 

Unfortunately, I'm unable to see the screenshot you've uploaded, if you've uploaded one.

 

I'm assuming you're on Premium Duo? If so, please understand that you can use Spotify gift cards to redeem time on an individual Premium plan - to continue paying for one, or upgrade from a free account.

 

However, you, unfortunately, can’t apply a gift card on discounted plans like Premium Student, Premium Family, Premium Duo, or trial offers.

 

I hope this clears things up! 🙂

MaximSpotify Star
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So what should i do? change package

Hey @Konrado007 ,

 

Thanks for your reply.

 

If you'd like to redeem the gift card on your account, you'll need to change your plan to Premium. This can be done at https://www.spotify.com/account/subscription/change/.

MaximSpotify Star
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Thanks 

How the **bleep** is this acceptable? Couples, students, and families also get gift cards and would like to be able to use them. If that’s not possible, why isn’t there a warning on the card so the purchaser knows not to buy it in the first place?

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