I can't verify my adress

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I can't verify my adress

Nicole-Paul
Visitor

Plan

Free/Premium

Country

Czech Republic

Device

iPhone 6+

Operating System

iOS 10

 

My Question or Issue

Good evening,

I'm writing because of a problem on my account. We had a Family Premium and everything went perfect, but I forgot to read the email about verifying my adress and the 7 day deadline expired so I have the free account now. I tried to verify my adress but it's not working I'm still on the main page and I can't verify it. It offers me just to make new account. Can you please help me with that? 

 

Thank you very much.

Sincerely,

Nicole.

1 Reply

Re: I can't verify my adress

Rock Star 22
Rock Star 22

Hey @Nicole-Paul, thanks for reaching out to the Community!

Are you the owner of a Premium for Family plan, or are you a member?

Keep me posted, I'd love to help you :) 

Billy-JRock Star 22
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