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I canceled the account and still charged

I canceled the account and still charged

  1. None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

Reply
1 Reply

Hey there,

 

Thanks for posting in the Community.

 

As a start could you check if you have more than one Spotify account with the steps from this page? This way we can find out if the issue is related to a subscription on a secondary account. 

 

If you find a secondary account, you can cancel it's subscription as described here. It is also worth checking this support article to get more insight on the possible reasons for the charge. 

 

You can also find more on our refund policy on this page

 

Hope this helps,

 

Cheers!

DianModerator
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