I cant have my Premium account

[StephanieLR]

• Hello , i was pay my premium for oxxo (is like 7 eleven ) and I was want to see if I was have the change of the account and nothing don't change still say I need a buy a premium , I was go to oxxo and said they see all be a correct payment . Maybe the problem will be spotify .  Somebody else can help me ?? I need to talk to spotify ?

Plan

Premium

Country

 México

Device

Huawei

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Billy-J]

Hey @StephanieLR, and welcome to the community. 

Hope you’re doing great!

Did you pay via a different company/third party or through Spotify directly? If you paid through a different company/third party, I’d recommend contacting them since they have more control over your account.

If you subscribed through Spotify directly, please try signing in/out of your account. If any error messages are being shown, please send those also. 

Keep me posted 🙂