Help Wizard

Step 1


I cant hear my dowlands, when Im offline

I cant hear my dowlands, when Im offline

I have DUO Premium account, when I have them downloaded and when I'm without WiFi I can't listen to them, the app tells me I have downloaded them but it doesn't let them listen to them.
1 Reply

Hey @user-removed, thanks for reaching out to the Community!

First, make sure that Offline Mode is set to ON when you're offline. You can check this by going to Settings on the Home page > Playback > Offline set to ON. Once you've checked that and you're still having the same issue, I'd recommend logging out > restart device > log back in. 


Let me know how this goes! 

Billy-JSpotify Star
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