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I cant login to my account im still paying for because i cant login to the old email address i used

I cant login to my account im still paying for because i cant login to the old email address i used

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

Reply
1 Reply

Hello and welcome to the Spotify Community!

 

If you still remember the password for your Spotify account you can log into your account and cancel your Premium subscription, you should also be able to change the email to a different one.

 

To do so you can follow the steps from this Support Page.

 

On the other hand, if you cannot remember the password and you cannot log into your Spotify account, you should contact with Spotify Customer Support filling this contact form, or tweeting to @SpotifyCares.


If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

Don't forget to check your Spam Box 😉

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