I changed my password and lost Premium

[minhastakreem]

So I reset my password for Spotify on my phone when i logged back in i lost my Premium

[KatesHere]

Hey there @minhastakreem, welcome to the community!

That sounds odd. Let's first make sure you're logged in the right account 🙂

Try the following:

1. Check your subscription page. Your status should be Premium. 
2. If it says you're on Premium, try signing out and back into the app.
3. If it says Free, check the receipt Spotify send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If that doesn't help, please take this survey that can point you out in the right direction.

Let me know if that helps!

K