Help Wizard

Step 1


I changed the way I log in, paying premium for over a month

I changed the way I log in, paying premium for over a month

I changed my login in information. It's asking me to pay premium when I already do. My bank records show this. This shows me as having a free account through face book. I no longer login in with face book; this needs to be changed to Premium now as my bank records how.
1 Reply



Thank you for reaching out to the Community and welcome.


If the system is asking you to subscribe to Premium again, it's possible that you create a different Free account by mistake instead of changing logging credentials. 


First, log out from your current free account and log back in with the old credential to see if you can access the Premium account. But if this doesn't do the trick, it's better to get in contact with our Customer support so they can check your individual account and help you further with your subscription.

If anything else comes up, the Community will be here for you.

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