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I clicked In free Trial and signup but it charged me 14.99$

I clicked In free Trial and signup but it charged me 14.99$

Plan

Premium

Country

USA

 

Device

(Macbook Pro late 2016)

Operating System

(IOS 12)

 

My Question or Issue

Why it charged me 15$. My all friends registered and get 2 months on family plan why it charged me money. Give me 2 months then charge

 

Reply
4 Replies

otherwise cancel it and return my money.

Hey @FoodStopper.

 

Thanks for getting in touch!

 

The trial is for a regular Premium subscription. Not for a Premium for Family subscription. So if you sign up for Premium for Family during our Offer period, you'll be charged the regular price.

 

If you would like to know if you are eligible for a refund, take a look here.

 

Hope this answers your question. Let us know if you have further questions.

 

Have a nice day.

my friends clicked on family premium, then they will 3 months  subscription changed from 3 to 2 months free subscription. but it charged me  same moment.

Hey @FoodStopper.

 

The best thing to do is to get in touch with our Customer Support team here. They will be able to take a look backstage and let you know if you're eligible for a refund.

 

Hope that helps! Let us know how it goes - we'll be right here if you have any further questions.

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