I did, but she wants to pay again

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I did, but she wants to pay again

BasserN
Regular

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

*community rock star edit - removed personal info*

9 Replies

Re: I did, but she wants to pay again

Rock Star 22
Rock Star 22

Hey @BasserN, thanks for reaching out to the Community!

I saw your photo, but I am unsure what you need help with.

Can you tell me what you need help with exactly? 

 

Keep me posted :)

Billy-JRock Star 22
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Note: I'm not a Spotify employee.

Re: I did, but she wants to pay again

BasserN
Regular

spotify wants money from me again

Re: I did, but she wants to pay again

BasserN
Regular

*community rock star edit - removed payment info*

Re: I did, but she wants to pay again

Rock Star 22
Rock Star 22

Hey @BasserN,

 

Thanks confirming!

Are you able to use your Premium subscription (such as unlimited skips, no ade) in the Spotify app?

 

Keep me posted :)

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: I did, but she wants to pay again

BasserN
Regular

yes

Re: I did, but she wants to pay again

BasserN
Regular

yes, but I get a payment error

Re: I did, but she wants to pay again

Rock Star 22
Rock Star 22

Hey @BasserN

 

Do you get the payment error in the app as you discover a Premium feature?  

 

If you can use all of your Premium features but get a payment error on the website, the best thing to do here is wait for your billing date and let me know if you get charged or if you're unable to process payment on your billing date.

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: I did, but she wants to pay again

BasserN
Regular

I can use all premium features

Re: I did, but she wants to pay again

Rock Star 22
Rock Star 22

Hey @BasserN,

 

Thanks for confirming!

In this case, it's best to follow what I mentioned in my last reply:

 

Wait until your billing date and if you're charged as normal - you're good to go. If you're not being charged and a payment error still shows up, please let me know and I'll take a closer look.

 

I'll keep this thread open in case you need anything! :)

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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