I did not receive promotion and I was charged on the credit card

[user-removed]

I did not receive promotion and I was charged on the credit card

Plan

Premium

Country

Brazil 

Device

(Samsung Galaxy 9)

Operating System

(Android Oreo, Windows 10)

My Question or Issue

 I received promotion email spotify 1.99 for 3 months, only a test was already performed on another email with my credit card, and now that I received the promotion email I tried to make that purchase, but it appeared that my card had already been used and I could not carry out the 3 month premium purchase for 1.99. But the amount was charged to the credit card.

[Alfredo]

Hey @user-removed, welcome to the community!

There are a few reasons why the subscription didn't activate, but you can find more info about it here.

I suggest reaching out to your bank to check if the transaction went through, because it could've been declined or it's just pending and the transaction didn't complete.

Let me know how it goes.