I did payment but premium is not active

[user-removed]

Hello, i did payment for 1 month of my student plan. But spotify didn’t send me a receipt to my mail and when i look to my account that says my acc is free. But when i look to my bank account there is a payment 6.99 TRY and a description which is “(Removed order number of the payment)“ 

What is the problem? I did the payment on 11th of Feb. 

[Aimee_T]

Hi @user-removed, welcome to the Spotify Community!

There are a couple things that could have happened, we’ll help you get to the bottom of it.

Are you seeing your playlists when you sign in? Try to log out/ log in and see if your Premium activates. If a log out/ log in doesn’t work check your inbox. Did you get a confirmation email after upgrading?

If you have your subscription confirmation and it’s still not appearing you may have created a second account and upgrade that one by accident. Please follow this guide in our FAQ to find out if you have a second account.

Let us know if you have any questions. Thanks!