I didn't received premium while i've paid for it

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I didn't received premium while i've paid for it

_YouAliventtome
Casual Listener

Plan

Free/Premium

Country

 

Device 

Samsung galaxy S6

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue  i got invalid Message while i'm trying to finish my payment

 

<mod edit> removed screenshot with order id

2 Replies

Re: I didn't received premium while i've paid for it

_YouAliventtome
Casual Listener

That's the picture of the receipt. After that i got brought to samsung internet then i didn't get my premium

Re: I didn't received premium while i've paid for it

Moderator
Moderator

Hey @_YouAliventtome.

 

By the looks of the screenshot (which we removed) it looks like you paid indeed. This means that your Premium should be activated. What might have happened is that you have a second account with us. It's very easy to create an account with us so use this page to find out if you might have a second account.

 

Hope this help! Let us know if you have further questions.

 

Have a nice day.

GuidoModerator
 
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